crm-ico Customer Relationship Management (CRM)

Customer Relationship Management

Hi-Tech’s Microsoft Dynamics CRM services range from consulting, acquisition, implementation, integration, IT landscaping, up gradation & support solutions.

Our CRM strategies are designed to assist you in integrating your customer demographics to attain that clarity and practical approach required for smooth functionality and confident profitability.

Our solutions include cloud, mobile, social media, master data management and real-time analytics. We continually enhance our CRM solutions and services through our partnership with Microsoft.

Microsoft Dynamics CRM Offerings:

Solution Acquisition Consulting
  • CRM Strategy & Roadmap which clearly aligns systems processes with business objectives
  • Assessment of current processes, organization structure and CRM culture
  • Review of current technology architecture
  • Evaluate product
  • Deployment Strategy – On-Premise, Online or Internet-Facing Deployment (IFD)

CRM Implementation
  • System blueprint and design based on “as-is” and “to-be” processes
  • Installation, Configuration and Master Data Management
  • Configure workflows for automated lead and case routing
  • Configure role-based security
  • Customize workflows and plug-ins. Deploy managed or un-managed solutions
  • Customize reports using Microsoft SQL Server Reporting Services (SSRS)
  • Integration with Active Directory, Exchange Server, legacy applications and other ERP systems
  • Enhance Dashboards and Role Centers
  • End-User Training
  • Hand-holding support through pilot run and go-live

CRM Upgrade & Migration Services
  • Vertical upgrades to new version
  • On-Premise to Online (Cloud) migration
  • Data Migration

CRM Support Services
  • On-going support
  • System Administration, Monitoring and performance fine-tuning
  • Custom development
  • Plug-ins / Solution deployment, integration and user training
  • Review customization periodically and provide enhancements or check redundancy
  • Customize reports using Microsoft SQL Server Reporting Services (SSRS)

We have established our wide felt presence across multiple domains by delivering Microsoft Dynamics CRM services. We provide the right assessment method with personalized and unique insights to help you meet your objectives. Regardless of where an enterprise is in their CRM journey, Hi-Tech provides personalized assistance in fulfilling all your CRM objectives.

To get customized CRM solutions, ask our CRM Consultants.